Shipping policy

1. GENERAL

This Shipping Policy applies to all orders placed through the website of Mr. Adam Skincare. By placing an order, you agree to this Shipping Policy.

We make every effort to process and ship your order carefully and as quickly as possible.

2. PROCESSING TIME

Orders are usually processed within 2–3 business days after payment has been received, unless stated otherwise on the product page.

Orders placed on weekends or public holidays will be processed on the next business day.

3. DELIVERY TIMES

Estimated delivery times are as follows:

Netherlands: 2–4 business days
Belgium: 2–4 business days
Other EU countries: 3–7 business days
Outside the EU: 7–14 business days (indicative)

Delivery times are estimates and may vary due to external factors such as carrier delays, weather conditions, or customs inspections.

4. SHIPPING COSTS

Shipping costs are clearly displayed during checkout before the order is completed.

Any promotions such as free shipping will be clearly stated on the website and apply only under the specified conditions.

5. SHIPPING METHODS

Orders are shipped using recognized carriers. The choice of carrier depends on the destination and the type of order.

Once your order has been shipped, you will receive a shipping confirmation with tracking information (if available).

6. DELIVERY DELAYS

While we do our best to ensure timely delivery, we are not responsible for delays caused by circumstances beyond our control, such as delays by the shipping carrier or customs authorities.

If your order is significantly delayed, please contact us at info@mr-adam.nl, and we will be happy to assist you.

7. INCORRECT OR INCOMPLETE ADDRESS DETAILS

The customer is responsible for providing accurate and complete shipping information.

If an order cannot be delivered due to incorrect or incomplete address details, any additional costs for reshipment may be charged to the customer.

8. DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of receipt (or after the expected delivery date).

We will investigate the issue with the carrier and provide an appropriate solution where applicable.

9. INTERNATIONAL SHIPMENTS & CUSTOMS

For shipments outside the European Union, import duties, taxes, or customs fees may apply. These charges are the responsibility of the customer and are not included in the order total.

We are not responsible for delays caused by customs procedures.

10. CONTACT INFORMATION

If you have any questions about this Shipping Policy or your order, please contact us at:

Email: info@mr-adam.nl